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New Employees Support Residents, Families at Cortland Acres

L-R: Lizz Frost Yocum, Rhonda Ends and Leann Jones

Cortland Acres welcomes three new employees whose roles are to help residents and families navigate the admissions and discharge processes and provide emotional, psychological, social, and practical support.

Admissions Clerk Rhonda Ends and Social Workers Leann Jones and Lizz Frost Yocum joined the Cortland Acres team this past year. These skilled professionals bring with them a wealth of knowledge, experience, and compassion, said Beth Clevenger, administrator at Cortland Acres.

“Rhonda, Leann, and Lizz are outstanding people and are a great addition to our talented team,” Clevenger said. “Having a skilled admissions clerk and two professional licensed social workers at Cortland Acres will ensure we provide the best resources for our residents and families on a daily basis.”

Admitting a loved one to a skilled nursing facility can be stressful. Ends works closely with the resident and family to complete the application by gathering referral information and documentation about the resident’s health history and daily needs.

“I also follow-up with the health insurance company, ensuring it will cover the resident’s stay,” Ends said. “If not, we go above and beyond and look at other financial assistance options. Once the application is complete, we have a care team that discusses the residents and makes sure they are a good fit at Cortland Acres.”

The Cortland Acres care team consists of physicians nurses, CNAs, therapists, social workers, admissions clerk and administrative staff.