Join date: May 22, 2022


Short of turning to the courts which, as we have said, individuals would seldom be in position to do, alternative dispute resolution (ADR) is currently the only practical avenue The framework for ADR provision in the gambling (and other) sectors was established by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

The scope of the Regulations explicitly covers disputes concerning contractual obligations regarding the sale of goods or the provision of services. Mr McArthur confirmed that “a lot of the adjudication will be about bets and whether they should have been honoured.”

The Gambling Commission gives guidance to ADR providers on the limits of their powers: “A dispute is a particular type of gambling-related complaint. It is a complaint about contractual obligations in sales or services contracts or about the customer’s gambling transaction (including management of the transaction and related customer accounts) that has not been resolved through the gambling business’s complaints procedure.

For example, a dispute might be an unresolved complaint: • linked to the terms of a bonus offer that the consumer has taken up, or to other terms and conditions • about the consumer’s ability to manage his or her account


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